Refund policy

Return & Refund Policy

Thank you for shopping with Silensio Shop.

Please read our Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the following terms:

No Returns Accepted

Due to the nature of our products, we do not accept returns for any reason, including but not limited to:

Change of mind

Ordered by mistake

Wrong size, color, or model selected by the customer

Personal preference

All sales are final.

Damaged or Defective Items

Although returns are not accepted, if your item arrives damaged or defective, please contact us within 48 hours of delivery.

To process your claim, please send:

Your order number

Photos or videos showing the damage or defect

Email: silensio.shop@gmail.com

If the issue is confirmed, we will provide a replacement or a partial refund, depending on the situation.

Order Cancellation

Orders cannot be canceled once they have been processed or shipped.
Please double-check your information before completing your purchase.

Non-Refundable Items

All products sold on Silensio-shop.com are non-refundable and non-returnable.

Customer Responsibility

The customer is responsible for:

Providing the correct shipping address

Ensuring all order details are accurate before confirmation

We are not responsible for lost packages due to incorrect customer information.